Covid Policy Update 11/20/20
Food and Beverage
Because we take the safety of our guests seriously, we are doing our best to keep our policies and guidelines consistent with what we feel is needed to continue to operate safely and efficiently. Those guidelines are aided by the information that we are able to educate ourselves with from local, state, and federal agencies. We know that many people have differing ideas about the available information and recommendations. We respect that, but we don't have the luxury of not erring on the side of safety or caution.
We no longer feel that in the safety of the stylists and guests, that we can allow outside food (and some beverages) to be brought in to the salon. The extended time that guests are removing their masks to eat has become concerning, and we've gotten feedback from our staff (and our guests) that this has left them feeling uneasy. We respect that, and we can fix that. At this time, we are asking that no food is brought into the salon and consumed while you're receiving services. This includes ordering into the salon.
We ask that if beverages are brought into the salon, that you please use a straw, and do your best to keep your mask in-place. If a straw can't be used, please put your mask back in place between sips.
We understand that this isn't the level of experience that you're used to at our salon, and that you may be there for an extended period of time. We apologize for that, but your safety, the team's safety, and the safety of other guests is just too important to us to take unnecessary risks. We know that many of you will support us and be reassured by this decision. We thank you. We know that some may see this as an overreaction, and we certainly understand that point of view as well. There aren't any easy answers right now. We just want to continue to do what is necessary to remain open and to be able to serve our guests.
Thank you for your support.
December 2020 Salon Procedures and Guidelines
We are back, but with a new focus
Nearly 6 months in since the reopening on May 5th, and we are much more comfortable and efficient operating under our safety guidelines. While we are still focused on efficiency and safety, we are expanding our menu to offer more options to our guests.
What we are performing
We are now offering custom color services, some corrective services and dramatic changes. Please consult with your Stylist to see if we are able to achieve your hair goals under our current safety guidelines.
A few other changes
We are still altering things like the duration of the Wash House / Lather Lounge Experience and some blow-dry styling. This is a temporary change but a necessary one at this time. It helps us stay on-time, which helps us focus on safety, which is the most important thing. We will also not have any salon-beverages available. Again, these changes will only be temporary.
Precautions and Guidelines
1. Salon Entry: Please text "your name" to 417-450-8243 upon your arrival. Please wait in your car until we return your text and ask you to enter the salon.
2. Face Coverings: We're still required to have face-coverings for both the staff and the guests. Some Stylists will be wearing face shields because of the long hours they remain working without a significant break. If you prefer your Stylist to wear a cloth mask instead, please let them know and they are happy to accommodate your request.
3. Your Attire: Please wear something comfortable to the salon. If you're receiving color services, please wear something that is ok to be stained. We cannot provide robes at this time for sanitation reasons, however we will do our very best to protect your clothes, but accidents do happen.
4. Food and Drink: At this time, we can't allow meals to be brought to the salon, ordered-in, or consumed in the salon. If you have a special medical need, please inform our team, so that we can isolate you as best as possible. Please keep your mask in place as much as possible while consuming beverages.
5. Social Distancing: We are isolating every other chair in the salon for guests. This creates a working distance of eleven-feet between each guest.
6. Sanitization: We are disinfecting the work area (stations) before the arrival of each guest individually. Rest assured that you will be seated in a sanitized area (to the best of our abilities).
7. One guest per appointment. No extra-people are allowed in the salon (spectators / onlookers). The exception is for people that need assistance to arrive safely to the building. Please, do not bring children or pets to your appointment. We have no space set aside for them to wait. If you have a child that needs an appointment, your Stylist will discuss the safest manner to receive that service with you.
A note of thanks
We appreciate you greatly, and thank you ahead of time for your patience and understanding during this unique time. We will do our best to provide you service in as safe an environment as possible. We look forward to seeing you soon!